What Does the Course Cover?

With the increasing use of CCTV and public space surveillance, you’ll find many CCTV operator jobs are available across the UK. As well as operating and monitoring banks of CCTV screens, the role includes reporting incidents, liaising with your broader security team and potentially contacting the police and emergency services

Unit 1 – Working in the Private Security Industry

Assessment Method: Multiple Choice Questions

Covers the critical purpose of the security industry; The key bodies; The aims and functions of the Security Industry Authority (SIA); The different security sectors; The qualities of a security operative; Career opportunities within the private security industry.

Covers the fundamental elements of effective communication; The different types of communication; The importance of effective communication in the workplace; The importance of effective communication in a team; The different types of customer; Diverse customer needs; Best practice concerning customer care; Effective communication skills in delivering good customer care.

Covers the differences between Civil and Criminal Law; The Human Rights Act and the private security industry; The eight principles of Data Protection Act; Discrimination; Equality Act 2012; The main aims of the Private Security Industry Act 2001.

Covers the importance of Health and Safety in the workplace; Responsibilities of employees, employers and the self-employed under Health and Safety at Work legislation; Typical risks and hazards; Minimising threat to personal safety; Safe manual handling; Appropriate responses to accidents and injuries in the workplace; Reporting procedures for Health and Safety accidents and injuries.

Covers the three elements of fire; How fire spreads; Basic fire prevention measures; The classification of fire; Fire extinguishers and their uses; Types of fire extinguisher; Other types of firefighting equipment; Actions to be taken upon discovering a fire; The importance of understanding fire evacuation procedures.

Covers “What is an emergency?”; Types of emergency and the actions to be taken; Terrorism; Counterterrorism; Threat level definitions; Bomb-threat calls; Suspicious packages; Behaviours that could indicate unusual or suspicious activity; Making emergency calls.

Unit 2 – Working as a CCTV Operator

Assessment Method: Multiple Choice Questions

Covers CCTV Systems; Roles and responsibilities of the CCTV operator and the CCTV team; Reporting systems; Confidentiality; CCTV Operator’s Standards of Behaviour.

Covers Operational Requirements (ORs); Impact of adopting these documents; Values of fostering these documents; Clear working relationships; Documents reassuring the public; Security, Confidentiality and Data Protection; Control rooms and access control; Visitors and authorised access.

Covers how CCTV systems work; Functional checks and fault reporting; Keypads, joysticks and associated equipment; The characteristics of cameras; HOSDB Test; Weather, lighting and poor positioning; Lux (illuminance) measurements; Producing and recording images and secure storage.

Covers Dedicated communication links; Customer care, complaints and telephones; Operating the radio; Radio procedures; Phonetic alphabet; Control room computers.

Covers the Data Protection Act; CCTV Definitions; The 8 principles of the Data Protection Act; The Human Rights Act; Gathering data lawfully; The Regulation of Investigatory Powers Act (RIPA); The Freedom of Information Act 2000; Continuity of evidence; CCTV data and other media; Statements and court proceedings.

Covers Incidents; Crime risk areas; Non-crime incidents; Assisting the police; Detecting criminal activity; Notes, records and audit trails; Multi-incidents; Team working and passing information; Statutory enforcement agencies.

overs Surveillance planning; Targeting; Tracking and following for evidence; Lost contact drills; Searching for suspected IEDs; Descriptions; Body language; Equality during observation.

Covers Telephone bomb warnings; Searching the control room; Receipt of a telephone bomb threat checklist; Evacuating the control room; Evacuating planning the evacuation; Re-occupying the control room.

Covers Display screen regulations; DSE risk assessments; Lone working and check calls; Stress; Self-help; Stress-management.

Unit 3 – Practical CCTV Operations

Assessment Method: Practical Observation. This unit covers the pratical operations of a simple CCTV unit having a Pan Tilt & Zoom (PTZ) dome camera and a fixed camera attached to a display unit.

SIA licence courses are assessed by using:

  1. Multiple Choice Question Exams
  2. Practical Observation

The door supervisor training lasts five (5) days. Please note:

Our courses are intensive and conducted STRICTLY from 09.00 AM till 18:00 PM

In case you fail to complete the required hours, you will be at risk of not being allowed to take the exams and may even lose your license at a future date.

From January 1st, 2015 the SIA changed the regulations for the Door Supervisor course. These courses are now a five (5) day course.

The cost of our courses can vary. Contact us on 0121 285 2295 for our price guide. The fee includes training material, examination and certification fees, and includes VAT when you enrol for these courses.


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