WHY CHOOSE US?
With over 40 years in the assessment industry, the International Organisation for Standardisation has deployed a number of requirements a business can aim to achieve in order to improve their standards. Created as a Quality Management System the ISO 9001 aims to improve customer satisfaction through a third party audit system. Here at CSS Security, our ISO 9001 registration confirms our ability to consistently provide a product that meets not only our clients’ needs but the applicable statutory and regulatory requirements too.
To bring out the best in everyone: We respect honesty, listen to each other’s ideas and opinions, and are open, fair and informative.
To get everyone working together: We encourage everyone to participate, work in a team, help one another and maintain a happy working environment.
To be the best in the Industry: We understand our changing market, set clear standards of performance, encourage people to make decisions and solve problems quickly.
With Customers: CSS Security responds quickly in a helpful way, produces creative ideas, gives value for money and supplies the right services promptly.
Amongst Ourselves: We help and support each other, work as a team, actively recognise efforts and all share in the company’s success.
Our Business Aim: To successfully supply services and continue to evolve efficiently in a faster, ever-evolving world.
CSS Security is dedicated to providing a consistently high level of service. This commitment is pursued by:
- A company culture geared to getting it right the first time and every time.
Procedures that backup and achieve excellence in service.
- Staff training on procedures.
Internal audit and inspection of procedures to improve these processes.
- Continuous communication with our customers to ensure that we are delivering a high level of service.
- Independent checks to ensure we are in full compliance with those aims and in line with ISO 9001.
CSS Security aims to provide all of our clients with the option to receive all support services they require from one innovative and effective supplier. We promote training and development and emphasise the value of active customer service as a vital tool to both gain competitive advantage and exceed client expectations. To achieve this mission we must embrace the following values and work ethics within our organisation:
Strive for quality and excellence in everything that we do. Foster a “we can do” culture by working with commitment and enthusiasm • Have a clear view of the high standards expected of us and strive to maintain them • Take personal and team ownership for our work