There are a lot of guidelines that need to be remembered (and followed) when you become a door supervisor. Better known as “bouncers,” door supervisors hold an essential role – to maintain safe doors all the time.
However, there are three main points to remember that is above everything else. If you get these three things right, everything (together with experience and time) will fall into place and make you a better door supervisor.
1. Control the line
This is the first point that you should remember for a reason: what’s happening in the line is a reflection of what’s happening inside the establishment. If the door supervisors cannot keep things under control, then there’s little chance that they can control the same crowd once they are inside.
There are more reasons why door supervisors need to be in control as well, like preventing frustrated customers. For example, if your customers do not know why they are made to wait and for how long – there will be frustration on them even before they have stepped inside and had a drink. Frustrated customers are a no-no, so always make sure to communicate with them.
Another scenario is when people are pushing each other in and the door supervisor just turns a blind eye and not do anything about it – your patrons are going to get all riled up. Make sure you act upon this before angry words are exchanged.
If there are policies being applied (like a dress code, for example) make sure that it is fair and is not just an arbitrary rule. For example, it’s Halloween night, and there’s a fancy-dress requirement to get inside the club: do a sweep of the queue regularly, so those that haven’t dressed accordingly are sent away sooner, not after they have been on the line for 30 minutes.
Also, you have to be aware of the levels of intoxication – if someone comes too drunk, you have a chance to deny them entry immediately. The queue is the perfect place for this.
Door supervisors have the power to prevent trouble and keep an establishment safe and secure. It is probably not easy to spot problems, but we are telling you: the best place to start preventing any problems is by controlling the line, and making sure trouble stays outside the establishment.
2. Own the Door
You are called a Door Supervisor for a reason – and if you are going to be an excellent door supervisor, you need to take complete control of the door. See, the customers know you are the gatekeeper, and make sure to use this knowledge and exert your influence. Remember, everyone wants to get inside!
You may want to beef it up as physical appearance can come into play. You need people to respect you, even fear you a little bit, for you to be effective at your job. You have to be aware of what is happening at all times, and be mindful of the policies of the premises.
And although we have seen it many times, we have to say it: do not get sidetracked by the flirty females who want to get in for the night because if you act like you don’t care about the door, troublemakers will get a whiff and will probably try their luck at your establishment.
Likewise, if you are a scary, rude bouncer (yet still allow people to come in), you get your customers annoyed from the start. The door is the last place that you have to prevent trouble walking into your establishment. So, spot it and be professional.
3. Remember: Respect
Respect, respect, and respect – this is so important, it has to be repeated more than once. Bouncers and door supervisors have to have respect for the people they were paid to protect. While we do understand that some customers cannot reciprocate the same appreciation, respect should come from you. You have to know that the job requires you to keep your colleagues, the staff, and customers safe while they are in or around your premises.
As we mentioned earlier, you may have to be a little bit intimidating – but make sure to go about your door supervisor duties professionally. For example, if you are asked for information like prices and maybe the type of music that they play inside the club, be helpful and smile rather than be annoyed and just grunt a response.
Remember, respect is earned – and if you maintain your connection with your patrons, they will surely respect you and your premises as well.